We are pleased to offer Free Standard Shipping via FedEx and UPS to customers in the continental US. Please allow up to 5 business days from the date payment is processed for your merchandise to be delivered. We regret we’re unable to offer Free Standard Shipping to customers in Alaska, Hawaii, or US Protectorates, or to customers with PO Boxes, APO/FPO addresses, or international addresses.
Shipping To Alaska or Hawaii
If you wish to place an order for shipment to Alaska or Hawaii, please contact us at 1-888-330-7115 or email us at firstname.lastname@example.org We’ll be happy to help you place your order and identify a shipping service that serves your area. Shipping and handling fees for orders to Alaska or Hawaii will be added to your merchandise total.
We regret we’re unable to ship orders to international destinations, US Protectorates, PO Boxes, or APO/FPO addresses at this time.
Processing and Delivery Time
Orders in most cases ship within 2 business days of being placed, and are delivered 4 to 5 business days to addresses within the continental US.
Please note that Furniture delivered via White Glove takes up to 5 business days to process.
Orders to Alaska and Hawaii may take longer to arrive at their destinations. To place an order for delivery to either of
these states, please contact us at 1-888-330-7115 or mail us at email@example.com. We’ll be happy to help you identify available shipping services, the associated costs and delivery times for such orders.
Upon making your 222 Fifth purchase you will receive an automated email message confirming your order. Spot your order number and keep your email handy because that’s what you’ll need to track your order. You can track your order status in Your Dashboard or Order Status.
If your order is shipping to the Continental US, we’ll send you another email letting you know that we’ve shipped your order and include a tracking number from our carrier.
If your order is shipping to Alaska or Hawaii, we’ll let you know when it leaves our warehouse in California along with any other shipping/tracking information that’s made available to us from the carrier.
We want you to be delighted with your purchase. If you’re not satisfied with your purchase for any reason, you can send it back to us within 30 days from the date of your purchase. We will be happy to accept returned merchandise that is not used or damaged and is in its original packaging.
While customers are responsible for the cost of return freight, insurance, and any items that are damaged or lost in transit, we make it easy for you to ship your returns to us with insured prepaid return labels.
Please note that all Sale or Last Chance items, and Furniture delivered via white glove delivery are final sale and not eligible for return.
Cost of Return Freight
|Total Value of Merchandise Returned||Freight|
|$1 – $50||$10|
|$51 – $110||$15|
|$111 – $160||$25|
|$161 – $220||$30|
In line with our returns policy, you must initiate a return within 30 days from your purchase.
To initiate a return, please call customer service at 1.888.330.7115 or email us at firstname.lastname@example.org.
Unless indicated otherwise, we will process a refund back to the credit card used to the purchase the merchandise.
Alternatively, we can issue a merchandise credit in the form of a gift card number. This credit will be valid for purchases site wide.